WTC Machinery Corporation Company Questionnaire


	W1222 Linden Road Ixonia, WI 53036 Phone 1.800.248.8405 or 262.567.3993 Fax 262.569.4850

Company Questionnaire
This is for U.S. and Canadian (non exporting) customers only.

As many of you know, the sales management team at WTC has recently changed. We have discovered that some of the information in our files is not as current as it should be. Therefore, to correct this and gain a better understanding of what we can do and improve our service to you we are asking for your assistance.

Please complete this questionnaire as frankly and as completely as possible and we will make ever effort to continue to
provide the best products and service possible. As a sign of our appreciation with your completed questionnaire you will
receive free ground UPS shipping on your next domestic order (a value of up to $20).
Please, only one questionnaire per company per company location.

Please provide all the following information so that we can correctly process your request.

Use the TAB Key to navigate this form please.

A. GENERAL COMPANY INFORMATION
Company Name:		Street:
City:		State:
Zip Code:		Phone Number:
Fax Number:		E-mail Address:
Primary Contact:		Your Title:
Shop Foreman Name:		Press Operator Name:
Dealership:
Does your company attend Trade Shows? If YES, which ones?
Does your company receive Trade Journals? If YES, which ones?
B. YOUR EQUIPMENT & TOOLING
1. Track Press(s):		2. Welder(s):
3. Cylinder Repair Stand(s):		4. Hydraulic Test Equipment(s).
5. Other equipment:
6. Style of Tooling:	91 Series	"C" Style for Trackmaster	"C" Style for Centurion
7. Do you need Manuals and/or Tool Charts? If YES, which ones?
C. NEW SERVICE & PRODUCTS
1. What new services would you like to see us offer:
2. What new products would you like to see us Develop and/or Offer:
3. If we had a core program, what items would you like to see on it:
4. Would you be interested in outside leasing options?			Yes or No
5. What items would you like us to stock more of?
5. Would you be interested in attending a Service Tech Workshop at our facility?			Yes or No
If yes, what time of year?
. 6. Would you be interested in a 2% discount for unassisted orders faxed or e-mailed?			Yes or No
If yes we'll contact you with details.
D. CUSTOMER SATISFACTION
1. When you need equipment, parts and tooling do you think of WTC first?			Yes or No.
Why?
2. How do you rate our overall Pricing?:	Good	Average	Poor
3. How do you rate our overall Product?:	Good	Average	Poor
4. How do you rate our overall Lead Time/Delivery?:	Good	Average	Poor
5. Please rank in order of importance below (1(BEST) thru 6(LEST)), what you consider when making an equipment purchase:
Company Reputation Lead Time/Delivery Price Quality Service
Other,Please specify:
6. What areas could WTC improve in?
7. What do you feel that WTC does best?
8. If a WTC representative is in your area, would you like us to visit your facility?		Yes	No
Other Comments:

Thank you for taking the time to complete this questionnaire so that we may better serve you.
You will receive your UPS voucher by fax.

Sincerely, Sales Operations - WTC